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Quality Engineer

Shreveport, LA, US, 71109


Based in Toledo, Ohio, Libbey Inc. is one of the largest glass tableware manufacturers in the world. Libbey operates manufacturing plants in the U.S., Mexico, China, Portugal and the Netherlands. In existence since 1818, the company supplies tabletop products to retail, foodservice and business-to-business customers in over 100 countries. Additional information is available at

The Quality Engineer communicates the voice of the customer to Plant and Corporate personnel, driving continuous quality improvement through effective root cause analysis and corrective action initiatives, ensuring responses to the customer are completed on time.  The Quality Engineer also assists in developing activities concerned with the creation, application and maintenance of quality standards and part specifications, ensuring quality documents are properly updated to meet manufacturing operations system guidelines. This position also coordinates and/or supports containment activities, supports engineering change processes and associated new product development activities.


  • Develop data collection worksheets/databases and work instructions for recording, evaluating and reporting quality resorting data
  • Assist in the development of APQP and PFMEA’s documentation
  • Coordinate structured problem solving activities associated with internal and external issues to improve process/product capability
  • Work with production personnel to ensure critical to quality parameters are met
  • Investigate and drive resolution to reports of product nonconformities at internal or external customers               
  • Follow-up/arrange containment/rework; assure accurate counts, identification and disposition of all suspect material
  • Develop process flow diagrams and control plans
  • Conduct breakage analysis including photos under magnification for quality complaint response for sales
  • Perform gauge reliability & repeatability studies as required
  • Determine product quality acceptance requirements and the required inspection/test methods and frequency to meet these requirements
  • Recommend/adjust audit frequencies and/or inspection criteria:  dock, product/process, internal and receiving inspection audits.
  • Ensure inspection requirements are updated to meet plant MOS guidelines
  • Initiate corrective action feedback forms for quality claims to value streams
  • Ensure root causes and corrective actions have been verified
  • Track and submit all customer corrective actions on time
  • Perform quality system audits and layered process audits as necessary
  • Assist with 3rd party product or customer facility audits at plant or distribution center
  • Provide statistical analysis of processes/products and suggest changes as required
  • Complete elements of production part approval process
  • Responsible for all quality assurance gauges and testing equipment
  • Responsible for helping to ensure a safe work environment

Requirements & Qualifications:

  • Bachelor’s degree in a technical field (Engineering, Statistics, Sciences, Quality, etc.) and 2 years of hands on Quality Engineer experience OR Associates degree in a technical field with at least 6 years of hands on Quality Engineer experience
  • Preferred experience within the manufacturing industry
  • Experience in various aspects of quality (corporate, laboratory, operations, supplier, product development and launch, customer satisfaction)
  • Strong verbal presentation and clear concise written communication skills appropriate to the audience
  • Demonstrated success in establishing collaborative relationships; direct external customer experience preferred
  • Experience working with engineering and operations on cross-functional projects, facilitating  process improvements, ability to streamline/develop and roll-out new processes or product launches preferred
  • Demonstrated use of structured problem solving skills, Six Sigma, Lean preferred
  • Demonstrated knowledge of Minitab or other SPC software
  • Proficient in blueprint reading and GD&T with a working understanding of measurement methods, layout inspection (CMM), gage calibration and industry standards for inspection and testing preferred
  • Internal systems auditing and ASQ Quality certifications (CQE, CRE, green/black belt, etc.) preferred

Libbey Inc. is an equal opportunity employer and gives consideration for employment to qualified applicants without regard to race, color, creed, age, religion, sex, national origin, citizenship, genetic information, sexual orientation, marital status, gender identity, disability, protected veteran status or any other federal, state, or local protected class.

Nearest Major Market: Shreveport

Job Segment: Quality Engineer, Manufacturing Engineer, Engineer, Lean Six Sigma, Engineering, Quality, Management

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