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Customer Relations Associate

Toledo, OH, US, 43604

Based in Toledo, Ohio, Libbey Inc. is one of the largest glass tableware manufacturers in the world. Libbey operates manufacturing plants in the U.S., Mexico, China, Portugal and the Netherlands. In existence since 1818, the company supplies tabletop products to retail, foodservice and business-to-business customers in over 100 countries. Additional information is available at


Libbey Inc. is currently hiring new team members for our Customer Relations Team. We are looking for a service oriented professional, who will provide friendly and timely service to our customers country-wide. This individual must have impeccable communication skills, strong time management capabilities and a collaborative attitude. Our team members work closely together in an environment that fosters innovation and cooperation.


If you are looking for a career opportunity, not just another job, please apply today!



  • Provide prompt and courteous service to all telephone and electronic inquiries that come through
  • Provide order confirmations to customers
  • Provide proof of delivery / tracking information to customers
  • Gather and copy required documents for claim research
  • Manage internal system reporting
  • Assist department in a variety of ways to ultimately provide seamless service


Requirements & Qualifications:

  • High School Diploma or GED equivalent, required
  • Associates or Bachelor’s Degree preferred
  • Previous customer service experience highly preferred
  • Proficient computer/data entry skills
  • Flexibility to work an off-shift, on occasion, to provide applicable customer coverage


Libbey Inc. is an equal opportunity employer and gives consideration for employment to qualified applicants without regard to race, color, creed, age, religion, sex, national origin, citizenship, genetic information, sexual orientation, marital status, gender identity, disability, protected veteran status or any other federal, state, or local protected class.